Make sure you are ordering the correct items as ALL SALES ARE FINAL - NO REFUNDS.
Returns & Exchanges may be made up to 30 days after delivery in exchange for STORE CREDIT ONLY.
Must be brand new uninstalled items still in the original packaging.
Clearance / Closeout / Garage Sale items cannot be returned or exchanged.
Special Order items cannot be canceled, returned, or exchanged.
Returns & Exchanges are subject to a 20% Restocking Fee.
Cancellation of any order is subject to a 10% Processing & Handling fee. Once an order has shipped it cannot be cancelled.
Refusing / Not Paying Customs Duties & Taxes On An Order that results in being returned to sender is subject to 100% of the shipping cost PLUS a 20% Processing / Handling / Restocking Fee.
SpeedFactory does not cover return shipping fees back to us on returns & exchanges.
- Contact SpeedFactory at 253-566-4331 or email Support@SpeedFactoryRacing.net to request a return or exchange.
- We will then give you an RMA (Return Merchandise Authorization) number to include with your return. Unauthorized returns that do not have an RMA number will not be accepted.
- Only items that have been purchased directly from SpeedFactory can be returned to SpeedFactory.
- SpeedFactory brand products purchased through other dealers/retailers must be returned to them in accordance with their respective returns and refunds policy.
- If an item is defective and not a SpeedFactory brand item, contact the manufacturer. We cannot help with warrantees or returns on defective items from other brands.
- Electronic items that come sealed from the manufacturer cannot be returned unless the factory seal is intact and the item has never been opened.
- DO NOT apply packing tape or shipping labels directly on the manufacturer packaging - returns must be shipped inside of another box along with your RMA number.
- IMPORTANT NOTE: If we receive a return or exchange that falls into any of the INELIGIBLE criteria below, we will not issue any store credit as the item is ineligible and the purchaser will be responsible for return shipping in order to have their ineligible item/s returned to them. Make sure your items are packaged well to help avoid damage in shipping. Do not attempt to return items that do not meet the criteria!
Items that are INELIGIBLE for return include:
- Opened and used goods
- Scratched, dirty, or damaged (in any way) goods
- Fabricated goods that have been test fitted
- Goods with packaging that is dirty, damaged, or opened (must be in as-new condition - no grease/dirt, torn, or opened packaging etc).
- Special Order goods
- SpeedFactory Store Gift Cards
- SpeedFactory Print Products
Return Shipping Label Format:
5001 S Burlington Way Suite A
Tacoma WA 98409